Work effectively and efficiently with senior-level personnel within Management, Consulting, and Implementation teams to troubleshoot complex technical issues

Work directly with strategic clients to provide reactive and consultative services to promptly resolve operations issues

Develop holistic technical solutions to client management, and innovate on current processes to improve top-level support operations

Communicate cross-functionally with broader client- and product-facing teams to ensure customer-centric product development and release readiness

BA/BS degree is preferred with a strong academic record

Search, social networking implementation or portal content development experience

At least four years of experience working in a client-facing technical service environment, preferably supporting Internet-based products